NatWest is a major UK retail bank, providing every day banking services to over 19 million customers. The banks expertise and services span retail, commercial and private banking.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with NatWest to deliver their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of NatWest, we are looking for a Change Manager – Financial Crime for a 12-month contract. The role can be based in Edinburgh, London, or Manchester and will operate on a hybrid working model.

Purpose of the role:

To lead the end-to-end change delivery of a new Customer Monitoring capability as part of a Financial Crime transformation programme, enabling the transition from a legacy rules-based Transaction Monitoring environment to a modern, model-driven and analytics-led platform that strengthens compliance, scalability, and risk detection.

What you'll do:

• Lead and coordinate cross-functional delivery across business, technology, operations, and vendor teams to implement the Customer Monitoring capability.
• Drive the transition from legacy Transaction Monitoring systems to a modern, analytics-led Financial Crime monitoring platform.
• Ensure successful delivery of change initiatives that meet regulatory, risk, and compliance requirements.
• Oversee end-to-end change management activities including planning, execution, governance, and stakeholder alignment.
• Manage dependencies across multiple workstreams to ensure integrated and timely delivery.
• Engage with senior stakeholders to provide updates, manage expectations, and secure alignment on key decisions.
• Support the design and implementation of scalable, robust, and future-ready monitoring solutions within a complex banking environment.
• Mitigate delivery risks and ensure effective resolution of issues across business, technology, and vendor partners.

The skills you'll need:

• Significant experience in senior change, delivery or business change role within Financial Crime transformation.
• Strong experience delivering Transaction Monitoring, Customer Monitoring, Sanctions or other Financial Crime solutions in a banking or financial services environment.
• Proven track record of working with third-party vendors / implementation partners to deliver technology and operating model change.
• Strong understanding of the change lifecycle, including mobilisation, planning, implementation, testing, cutover, readiness and post-implementation support.
• Ability to operate confidently across business and technology teams, translating complex requirements into practical delivery outcomes.
• Excellent stakeholder management skills, with experience engaging and influencing senior stakeholders across 1LOD, 2LOD, Operations and Technology.
• Experience leading delivery in a large, regulated banking or financial services organisation.
• Strong knowledge of Financial Crime processes, controls and monitoring environments.
• A structured and proactive approach to managing risks, issues, dependencies and governance.
• Excellent written and verbal communication skills.

Next steps

There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed.

We will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business