Lord Search and Selection
Chief Operations Officer (Interim – 12-Month FTC)
CUSTOMER SUPPORT OPERATIONS – CONSUMER ELECTRONICS
Transform Customer Experience | Shape Strategy | Deliver Lasting Impact
West Midlands | c. £130,000 + bonus + excellent benefits | Immediate start
This is your opportunity to build something exceptional
If you’re a senior CUSTOMER SUPPORT OPERATIONS leader who thrives on transformation, this role offers a rare chance to redefine customer experience at scale.
You’ll step into a true “blank sheet” environment, with the backing, resources, and executive support to reimagine and rebuild customer support operations across the UK and Europe—creating a best-in-class B2B2C experience.
This isn’t about incremental improvement. It’s about meaningful, visible change.
Why this role stands out
- End-to-end ownership – Shape strategy and execution across technical support, warranty, compliance, and supply chain
- Real transformation mandate – Lead organisational and operational change across multiple markets
- Executive influence – Work directly with the Managing Director and board to define future direction
- Strong foundations – Join a business with outstanding products and brand reputation, ready for operational excellence to match
- Immediate impact – Your work will be visible, valued, and business-critical from day one
What you’ll be doing
You’ll lead a large, multi-functional team and take full accountability for delivering a seamless, high-performing customer experience.
Your focus will include:
- Designing and executing a customer-first operational strategy
- Transforming and scaling technical support and service delivery across UK & Europe
- Embedding a culture of accountability, performance, and continuous improvement
- Aligning operations with regulatory, compliance, and quality standards
- Developing leadership capability and building a high-performing, motivated team
About you
You’re an experienced, commercially minded leader who combines strategic vision with hands-on delivery.
You are likely to be:
- A proven executive in customer support operations within a technical products/engineering service environment
- Experienced in leading transformation and scaling support functions
- Comfortable navigating complex, multi-market operations
- A strong communicator who can influence at board level while engaging frontline teams
- Energised by challenge, pace, and the opportunity to make a lasting impact
Above all, you bring the drive and credibility to lead change and deliver results quickly.
About the business
You’ll be joining a market-leading manufacturer of innovative, IoT-connected products, backed by a global technology group.
The business is known for product excellence and industry leadership—and is now investing in making its customer experience equally outstanding.
What you’ll gain
- The chance to lead a high-profile transformation programme
- A role with genuine autonomy, visibility, and influence
- A collaborative and forward-thinking leadership team
- Competitive salary, bonus, and benefits package
- The opportunity to leave a lasting operational legacy
Interested?
If you’re ready to take on a high-impact interim leadership challenge and deliver real change, we’d love to hear from you.
Please submit your CV, including current remuneration, quoting reference: 10424
To apply for this job please visit www.reed.co.uk.
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