Claims Handler – Bristol (Full Time)

About the Role

Join a growing claims team handling pre-litigated matters from first notification through to resolution. You’ll manage your own caseload, support insured professionals, and work closely with insurers to deliver a high-quality, efficient claims service.

Key Responsibilities

• Manage a varied caseload, reviewing cover, investigating claims and advising insureds.
• Negotiate settlements within delegated authority.
• Support insured professionals in responding to complaints and claims.
• Meet SLA and KPI standards for both internal and insurer requirements.
• Maintain accurate case records on the case management system.
• Prepare reports for insurer clients.
• Identify trends and risks and escalate where needed.

What You’ll Bring

• Claims handling experience with good technical understanding.
• Confident communication and relationship-building skills.
• A proactive, commercial approach with the ability to prioritise effectively.
• A collaborative mindset and commitment to high-quality service delivery.
• Strong attention to detail and confidence using case management systems.

Location

Based in Central Bristol within easy reach of the train and bus links. This is a hybrid role where you can work  3 days remotely, and required to work 2 days in the office. 

Culture & Benefits

You’ll join a supportive, inclusive team that values diverse thinking and flexible working. A comprehensive benefits package is included, covering wellbeing, financial rewards, work–life balance and professional development.

A competitive salary is on offer for the role. 

Please click on apply, or contact Lucy at Pertemps for a confidential chat about the role.