We're partnering with a leading international professional services organisation investing heavily in marketing, data and technology to drive growth. As Customer Marketing Manager, you'll lead initiatives that strengthen client relationships, increase retention and loyalty, and identify opportunities for expansion. Working across marketing, sales and customer insight, you'll deliver programmes that create measurable commercial impact.

Client Details

A global Professional Services company.

Description

A great opportunity to join a market-leading international organisation at a pivotal stage of its customer growth journey. With significant investment being made in marketing, technology and client experience, you'll have the chance to shape programmes that directly influence retention, loyalty and revenue growth across a large and established customer base.

This position offers a broad remit that combines strategy, customer insight, commercial growth and stakeholder engagement. You'll work closely with senior leaders across marketing, sales and advisory teams, giving you visibility and influence across the business.

The role provides the opportunity to:

• Take ownership of customer lifecycle strategy and make a measurable commercial impact.
• Build and deliver high-profile client engagement programmes that strengthen customer relationships.
• Use data, insight and technology to drive smarter marketing decisions and continuous improvement.
• Partner with senior stakeholders across multiple functions and markets.
• Develop expertise in customer retention, loyalty and growth within a complex B2B environment.
• Join a well-established organisation with a strong reputation, international reach and ambitious growth plans.
• Gain exposure to strategic initiatives that can accelerate your career into senior customer marketing, client growth or CRM leadership roles.

For marketers who enjoy combining creativity, customer insight and commercial thinking, this role offers a genuine opportunity to influence business performance while developing a highly sought-after skill set in customer growth and lifecycle marketing.

Profile

We are looking for a commercially minded marketing professional with experience developing and delivering customer-focused programmes within a complex B2B environment.

Experience needed:

• Experience in customer marketing, lifecycle marketing, retention marketing or client engagement
• Extensive B2B marketing experience in Professional Services, Finance, Technology
• A strong understanding of customer journey planning and relationship-building strategies.
• The ability to use data and customer insight to inform decision-making and drive results.
• Experience working with CRM platforms and marketing automation tools.
• Excellent stakeholder management skills and the ability to influence across multiple functions.
• Strong project management capabilities with the ability to manage multiple initiatives simultaneously.
• A results-oriented mindset with a focus on measurable commercial outcomes.

Job Offer

£60k – £70k + Bens

Fully remote role (UK based) – Occasional travel to London