Client Operations Associate

Hybrid / 3-days per week in office

Marylebone, London

Full-time | Permanent

Competitive (dependent on experience).

Comprehensive benefits (see foot of advert)

Exam Support

An award winning, multi-office, highly reputable Wealth Manager currently requires a highly organised and proactive, and experience Client Operations Associate.

Client Operations Associate – Job Description

The main purpose of the role is to assist the Client Operations Manager with the non-investment aspects of the relationship with clients, financial advisers, and other parties

including custodian platforms. In particular, the responsibilities of the role include, but are not limited to:-

• Taking clients through the on-boarding process, including drafting paperwork ensuring that all appropriate forms are fully complete, setting up client accounts and liaising with counterparties so that accounts are correctly established.
• Managing the transfer or closure of client accounts as required or requested.
• Arranging withdrawals and client income whether ad-hoc or regular in accordance with an agreed approach.
• Monitoring for receipt of new funds while informing the investment team and arranging ISA subscriptions.
• Organising online access for clients and dealing with any administrative issues that arise from this.
• Dealing with ad-hoc client instructions and general client servicing on non-investment matters.
• Reviewing and updating client files as required including as a part of an annual review process.
• Assisting with any requirements from client reporting.
• Maintaining a schedule of work-in-progress for the team and liaising with advisers on providing notifications and addressing action points arising.

Client Operations Associate – Skills and Competencies

• Communication – Excellent, professional written and verbal communication skills, including the ability to interact effectively with clients and internal stakeholders.
• High Level Numeracy – Ability to understand, analyse and apply numerical information with an excellent level of accuracy.
• IT and Software – High proficiency in MS Office (high level functionality with spreadsheets) and the ability to quickly learn IT systems and software.
• Organisational Skills – Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Problem-Solving – Ability to identify and resolve client issues and concerns proactively.
• Interpersonal Skills – Strong interpersonal skills, including the ability to build rapport and maintain positive client relationships. Being personable and possessing a confident professional demeanour and communication style is essential.
• The ability to work well individually and as part of a team is fundamental.
• Attention to Detail – Exemplary attention to detail and accuracy in all tasks.
• Adaptability – Ability to adapt to changing priorities and adopting a flexible approach as required.
• Client Focus – A strong work ethic and client-focussed commitment to providing excellence of service.
• Relevant Experience – Two years of relevant work experience in investment management operations is ideal, as is experience of private client wealth management. Knowledge of investment platforms is desirable, as is financial awareness and a good understanding of client and account types, tax wrappers, and investments.

What’s on Offer

• Competitive salary package.
• Hybrid working pattern (3 days office-based).
• Supportive and collaborative team environment.
• Ongoing training and professional development opportunities.
• The opportunity to play a key role in delivering outstanding client service within a growing team.
• 4% matched pension contributions.
• Income Protection Cover (terms apply).
• Death-in-Service Cover (terms apply).
• Health Shield Cash Plan.
• Employee Assistance Programmes.
• Cycle to Work Scheme.
• Employee Discounts.
• Company Activities.
• Breakfast/Fruit supplies.
• Discounted Health Tests.
• Optional Influenza vaccination.
• Employee referral programme.

This position offers a rewarding career path for those eager to expand their knowledge within the financial services industry while contributing positively to our clients' experience.