Accomplish Today
OTE £45,000+
The Role
- Generate referrals from existing clients by telephone, email, LinkedIn and face to face based activity
- Manage and grow a portfolio of warm clients, building on established relationships and maximise current opportunities and identify new ones
- Take ownership of ongoing account management, ensuring a consistently high level of customer service and client satisfaction
- Attend off site client meetings and hospitality events to strengthen relationships and support business development
Responsibilities
- To work to a strategy for new business development and account growth
- Profile existing accounts to understand any cross and upsell opportunities
- Develop understanding of client requirements to design and implement effective commercial strategies and key drivers that support business growth
- Monitor account performance, using insights and data to identify trends, inform strategy and drive continuous improvement
Communication
- To provide verbal and written communication about our products and services to agencies.
- Utilise social media such as Linkedin where appropriate to increase exposure and the individual in their accounts.
- To advise and assist clients regarding industry legislation
- Proactively engage clients through regular check-ins, reviews and strategic conversations.
- Handle incoming telephone and email enquiries from prospective agencies
- Collaborative approach, working effectively with internal teams to deliver client objectives
Organisation's Culture
- To promote the culture by demonstrating knowledge, value add and professionalism
- Represent the client at client meetings and events, showcasing the company’s culture and strengthening its reputation
- Advocates of the brand – “market leaders”
- Ensure all client touchpoints reflect a consistent, positive, and professional brand experience
- Champion client feedback internally, helping to continuously improve services in line with a culture of growth and excellence
Skillset
- Excellent relationship-building skills, with the ability to establish trust and credibility with clients at all levels
- Strong communication skills, both written and verbal, with a confident and professional approach
- Commercially minded, with the ability to identify growth opportunities and maximise account value
- Proactive and results-driven, with a focus on delivering measurable outcomes
- Track record of working towards sales KPI’s including calls
- Hands-on experience with multiple sales techniques (including cold calls)
- Organised, with the ability to manage multiple client accounts and priorities simultaneously
- Experience with CRM software
- Resilient and adaptable, able to thrive in a fast-paced and evolving environment
To apply for this job please visit www.reed.co.uk.
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