Reed
Client Relationship Manager (Subject Matter Expert)
Location: Poole (Head Office)
Contract: Permanent, Full Time – Monday – Friday
An exciting opportunity has arisen for an experienced Client Relationship Manager to join a fast-paced, forward-thinking organisation operating within a global, high-end product environment. This role is ideal for a commercially minded account management professional with a passion for delivering exceptional service and driving growth across premium or luxury-led accounts.
The Role
You will act as a trusted advisor and subject matter expert, managing and developing key client relationships while identifying opportunities to grow revenue and enhance profitability. This is a highly commercial position, requiring strong analytical capability alongside first-class relationship management skills.
Key Responsibilities
- Manage and nurture relationships with key accounts, acting as the primary point of contact
- Drive sales performance while maintaining strong control over margins and profitability
- Analyse pricing strategies, cost structures, and revenue streams to inform decision making
- Identify opportunities for account growth, including upselling and cross-selling
- Deliver a tailored, high-quality client experience aligned with premium brand expectations
- Collaborate internally with sales, marketing, and operations teams to ensure seamless delivery
- Monitor market trends and competitor activity to inform strategic planning
- Produce performance reports, forecasts, and account development plans
Commercial Focus
- Maintain a clear understanding of financial performance, ensuring all activity supports sustainable margin growth
- Balance customer satisfaction with commercial outcomes, particularly in pricing and negotiations
- Track and report on key KPIs including revenue, margin, and client retention
About You
- Proven experience in account management, ideally within luxury, premium retail, or a similar sector
- Strong commercial awareness with experience managing margins and financial performance
- Excellent communication and relationship-building skills
- Customer-centric mindset with a commitment to delivering exceptional service
- Confident analysing data and translating insights into strategy
- Highly organised with strong attention to detail
- Comfortable working in a fast-paced environment and managing multiple priorities
- Proficient in Excel and IT systems
What’s On Offer
- Modern, collaborative office environment
- Monthly profit share bonus scheme
- 30 days holiday (including bank holidays)
- Company sick pay
- Free onsite parking
- Employee perks and discounts scheme
- Free lunch every Friday
- Cycle to Work scheme
- Birthday vouchers
- Subsidised workplace massage
- Employee Assistance Programme
This is a fantastic opportunity to join a business that values innovation, teamwork, and high performance, offering genuine scope to make an impact and grow your career.
If you’re a driven account manager with a passion for premium client service and commercial success, we’d love to hear from you.
To apply for this job please visit www.reed.co.uk.
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