Atrium Workforce Solutions Ltd
Client Services Associate – Wealth Services Operations
Duration: 6 months contract
Pay: £25.11/hour
Location: Manchester (hybrid working – 4 days onsite)
We’re seeking a future team member for the role of Associate, Client Service Representative to join our Wealth Services Operations team. This role is located in Manchester.
The organisation’s platform is a dynamic, next-generation ecosystem that leverages advanced data analytics, intuitive digital tools, and seamless third-party integrations to streamline operations and empower advisors to deliver personalized, world-class wealth experiences at unprecedented scale.
In this role, you’ll make an impact in the following ways:
- Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
- Responds to client questions on company product features and provides technical assistance for the most complex issues that have been escalated by junior team members.
- Researches and resolves complex operational or client issues. Assists in identifying trends in client issues and proposing solutions.
- Provides status updates on problem resolution and outstanding issues to other teams. Directs inquiries to the appropriate resources at the company
- Assists with process improvement by contributing ideas to improve team efficiency. Coordinates implementation of resulting process changes for the team.
To be successful in this role, we’re seeking the following:
- High School/secondary school or the equivalent combination of education and experience is required; Bachelor’s degree preferred.
- Experience in financial services operations, wealth operations and client service preferred.
To apply for this job please visit www.reed.co.uk.
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