CLINIC COORDINATOR
North London · Full time
Salary: £28,000-£30,000

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This is a front-of-house role and you will be the first and last person patients interact with every day. However, the role carries real breadth: patient conversion, scheduling, payments, marketing support, and operational coordination all sit within scope.

IMPORTANT: This role is fully on-site, 5 days a week. There is no hybrid or remote option. Clinics can run late, and the practice operates a time-in-lieu policy.

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WHAT'S ON OFFER

Compensation
– £28,000-£30,000 DOE
– Performance-based salary reviews annually
– Informal performance bonuses

Benefits
– 28 days annual leave (inc bank holidays)
– Private insurance
– Nest pension
– On-site parking
– Discounted treatments
– Company social events

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WHAT YOU'LL BE DOING

Front of house

• Act as the primary point of contact for all patients
• Manage the full patient pathway from first enquiry through to post-operative follow-up
• Coordinate schedules across clinical, surgical, and nursing teams, ensuring pre- & post-operative requirements are communicated to patients
• Handle appointment scheduling to maximise diary utilisation and minimise cancellations
• Process payments and invoices accurately

Patient conversion and engagement

• Follow up with prospective patients in a professional, patient-centred way to support their decision-making and confirm bookings
• Re-engage with previous enquiries
• Deliver a high-quality patient experience
• Encourage reviews and testimonials

Marketing & content support

• Support the Marketing Executive with social media content scheduling and community engagement
• Help capture patient stories and testimonials (with consent)
• Assist with planning and running internal and external clinic events

Operations & administration

• Maintain patient records
• Manage front-of-house supplies
• Support the smooth running of clinic days
• Contribute to reporting on conversion, patient flow, and pathway performance

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WHO THIS SUITS

Essential

• Confident communicator
• Commercially aware; understands that patient experience and conversion go hand in hand
• Strong diary management skills
• Flexible – happy to turn your hand to what's needed
• IT Literate; comfortable with manual data entry across multiple platforms
• Calm and professional when clinics run late or plans change
• At least 1 year in private healthcare front-of-house or customer-facing role

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CULTURE AND PROGRESSION

The clinic has a collaborative culture. Progression is performance-based; people have moved into marketing, theatre, finance, and management from this role. Annual salary increases are above inflation for those performing well.

The team socialises regularly; think team trips, early-finish socials every six weeks, and a general lack of the hierarchy you'd find in a larger organisation.

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.