Commercial Account Handler

Hamilton Robertson is a leading insurance brokerage firm dedicated to providing comprehensive insurance solutions to businesses. With a commitment to excellence, we specialise in risk management and insurance services tailored to meet the unique needs of our clients. Hamilton Robertson have been established for 40 years and are a growing business with offices in Glasgow, London, and Bromley. Hamilton Robertson are now part of the wider JMG Group who are a Private Equity backed insurance broking group and a top 30 UK broker who place over £350+m of Gross Written Premium into the market annually.
The opportunity
Due to continued growth and success, we are seeking a highly motivated and experienced Commercial Account Handler to join our dynamic team based in our Bromley office. 
Key areas of responsibility include:

• Ensure accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work i.e. New business, Renewals, Mid Term Adjustments, Claims. 
• Ensure all business activity fully complies with FCA regulatory requirements and internal Conduct Policies and procedures. 
• Handle client complaints in line with regulatory requirements and the Company’s Conduct Policy, ensuring timely and appropriate resolution. 
• Participate in the Training & Competence (T&C) scheme in accordance with role requirements, maintaining competency and proactively identifying areas for personal development. 
• Deliver and maintain a consistently high standard of customer service, promoting excellent client care at all times. 
• Develop and maintain strong professional relationships with clients, providing clear product guidance and support to meet their insurance needs. 
• Support client retention by assisting with renewal processes, including re-broking existing business where appropriate to ensure clients are offered suitable and competitive cover. 
• Promote the use of in-house premium finance options and insurer facilities where appropriate. 
• Provide support to Account Executives and wider team members as required to ensure smooth client servicing and operational efficiency.

What we’re looking for: 
To be successful in this role, you must have the following skills;

• Previous experience as a Commercial Account Handler, ideally with 1-2 years industry exposure.
• Strong understanding of commercial insurance products.
• Experience of working to high standards of FCA compliance.
• Consistent record of target achievement and business growth.
• I.T. skills including use of an insurance IT system, ideally Acturis.
• Strong organisation skills.
• The ability to work to a high level of accuracy.
• Exemplary customer service skills with the ability to build solid relationships with clients and insurers.
• Regulatory and compliance awareness.
• Willingness to work towards Cert CII or already hold qualifications.

What we offer:

• Competitive salary commensurate with level of experience
• Free parking
• Company Pension scheme
• Generous holiday entitlement, including birthday day off.
• Bupa Healthcare Cash Plan
• Life Assurance
• Many more

REF-229 380