Community Safety Assistant

Nottingham – Clifton

£29,539 – £34,613 per annum

Here at NCHA, we have an exciting opportunity to join our friendly and supportive Community Safety team as a Community Safety Assistant.

Our team plays a vital role in helping our customers feel safe in their homes and communities by responding to reports of anti-social behaviour (ASB), investigating incidents, and taking appropriate action where tenancy breaches occur.

This is a varied and rewarding role where you will act as a key point of contact, supporting investigations and ensuring reports are assessed, prioritised, and progressed appropriately.

What you’ll be doing

As a Community Safety Assistant, your responsibilities will include:

• Acting as the first point of contact for all ASB reports via phone, email, web and referrals
• Triaging and assessing incoming reports, deciding whether they meet the threshold for ASB case management
• Logging and managing cases within the React ASB system in line with policy and procedure
• Allocating cases to the most appropriate officer based on workload and case factors
• Communicating with customers, managing sensitive conversations, and explaining outcomes where cases do not meet criteria
• Carrying out initial risk assessments and identifying harm levels for complainants
• Supporting investigations by:
• Contacting complainants and providing updates
• Arranging appointments
• Uploading and managing evidence
• Making referrals to partner agencies
• Managing low-level ASB cases from start to closure, including applying appropriate actions or sanctions

CCTV and evidence handling

• Managing requests for CCTV footage from internal and external stakeholders
• Interrogating systems to locate and download footage
• Sharing evidence securely with partners (e.g. police)
• Preparing witness statements and attending court where required

Working pattern

• 35 hours per week
• Monday to Friday (core daytime hours)
• Opportunity for split shifts to support team coverage across the day

We’re looking for someone who is:

• Experienced in a customer-facing role, ideally dealing with sensitive or complex situations
• Calm, professional, and confident when handling challenging conversations
• Able to analyse information, apply policies and make sound decisions
• Highly organised, with strong attention to detail
• Comfortable working with systems and maintaining accurate records

It would be great if you also have:

• Knowledge of anti-social behaviour, tenancy agreements or investigations
• Experience working with CCTV systems and evidence handling
• Experience working with partner agencies or in a housing, legal or enforcement setting

(Don’t worry if you don’t meet all of these — training can be provided.)

Why join us?

You’ll be part of a team that genuinely makes a difference to people’s lives by helping create safer communities. You’ll also benefit from:

• A supportive and collaborative team environment
• Opportunities to develop your skills and experience
• Flexible working arrangements within the role

Please note: We are not currently offering visa sponsorship.

Our commitment to inclusion

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates. We actively encourage applications from individuals from underrepresented groups, including Black, Asian and minority ethnic communities, disabled candidates, and members of the LGBT+ community.