Concierge Team Member

Location: Reading

Salary: £30,000 – £32,000 per annum DOE

Hours: 7:00am – 7:00pm, 4 days on / 4 days off (including weekends and Bank Holidays)

About the Role

Our client is seeking a professional, customer-focused Concierge Team Member to join their residential development in Reading.

This is an excellent opportunity for someone with a strong customer service background who takes pride in delivering exceptional service. Whilst previous concierge experience would be beneficial, it is not essential. Candidates from hospitality, hotels, leisure, retail, customer service, front-of-house, aviation, events or similar customer-facing environments are encouraged to apply.

As the first point of contact for residents, visitors and contractors, you will play a key role in creating a welcoming, professional and highly responsive environment. You will be passionate about customer experience and committed to maintaining the highest standards across the development.

Key Responsibilities

Front of House & Resident Services

• Deliver a first-class front-of-house and concierge service to residents, visitors and contractors.
• Provide a warm, professional meet-and-greet experience at all times.
• Handle resident enquiries, requests and complaints efficiently and empathetically.
• Answer telephone calls and emails professionally and promptly.
• Build positive relationships with residents and become a trusted point of contact within the development.
• Maintain a visible and approachable presence throughout the site.

Operational Support

• Assist with the smooth day-to-day operation of the development.
• Support the onboarding and handover of new phases within the development.
• Liaise with residents, contractors and internal teams to ensure service standards are maintained.
• Maintain accurate records and update internal systems as required.
• Support compliance, health & safety and risk management processes across the site.

Health & Safety

• Help maintain a safe environment for residents, visitors and colleagues.
• Carry out routine checks and inspections in line with site procedures.
• Report any concerns, incidents or maintenance issues promptly.
• Ensure compliance records and documentation are maintained accurately.

Teamwork & Communication

• Work closely with the wider site and management team.
• Demonstrate a proactive and flexible approach to supporting colleagues.
• Contribute positively to the overall resident experience and community atmosphere.

About You

To be successful in this role, you will have:

• Previous experience within a customer-facing role.
• Excellent communication and interpersonal skills.
• A friendly, approachable and professional manner.
• The ability to remain calm and solution-focused when dealing with challenging situations.
• Strong organisational skills and attention to detail.
• Good IT skills and confidence using internal systems.
• A proactive attitude with a willingness to learn and develop.
• The flexibility to work a rotating 4 on / 4 off shift pattern.

Ideal Backgrounds

We welcome applications from individuals with experience in:

• Concierge Services
• Hotels & Hospitality
• Luxury Retail
• Customer Service
• Front of House Reception
• Aviation & Travel
• Leisure & Fitness
• Events & Guest Services
• Residential Property Management

What’s on Offer?

• Salary of £30,000 – £32,000 depending on experience.
• Structured 4 on / 4 off shift pattern.
• Opportunity to work within a premium residential development.
• Ongoing training and professional development.
• A supportive team environment with genuine opportunities for progression.

Please note: Due to the shift pattern and location, candidates should ideally be based in or around Reading.