Contracts Specialist

• Location: Ely, Head Office
• Job Type: Full-time, permanent
• Salary: £30,000 – £35,000pa

Reed business support are delighted to be working with one of the UK’s leading independent suppliers of Managed Print Services, Unified Communications and software/IT solutions. They are looking for a Contracts Specialist to join their Contract Management Team, which plays a crucial role in managing the lifecycle of customer contracts to maximise revenue and ensure service excellence.

Day-to-Day of the Role:

• Co-ordinate and administer all end-of-contract activities including managing contractual clauses, amendments, renewals and terminations.
• Oversee the full offboarding lifecycle, ensuring timely processing, accurate documentation and compliance with contract terms.
• Act as a key point of contact for internal teams, facilitating effective communication and co-ordination.
• Administer contract terminations, generate termination quotes, negotiate where necessary and issue final invoices.
• Verify equipment ownership and co-ordinate returns, collaborating with Supply Chain operations.
• Utilise Salesforce and Vantage to maintain accurate records and process terminations.
• Co-ordinate with departments to ensure smooth removal of devices from portals and internal systems.
• Manage customer relationships to encourage retention and satisfaction and identify customers at risk of not renewing their services.

Required Skills & Qualifications:

• Minimum of 12 months experience in an Office environment as well as in a Contract or Sales Support role.
• Proficient in Microsoft Office with excellent administrative and organisational skills.
• Strong communication skills and the ability to explain contract technicalities to a diverse range of customers.
• Experience with Salesforce and Vantage desirable.
• Negotiation skills are advantageous, particularly for handling early terminations and retention opportunities.

Benefits:

• Professional development and training.
• Supportive team environment.
• Opportunities to engage in company-wide initiatives.

How to Apply:

To apply for the Contract Specialist position, please submit your CV detailing your relevant experience and why you are interested in this role.

This role is ideal for someone who is methodical, has a keen eye for detail and is looking to develop their career in contract management within a supportive and dynamic environment.