The Company
Credit Controller | County Durham | £27,165 + benefits

This is an excellent opportunity to join a fast-paced business on the outskirts of Peterlee with a strong national presence, a collaborative culture and ongoing investment in both people and process improvement. The business operates in a busy, operationally focused environment and is looking for someone who can bring energy, resilience and strong relationship management skills to a varied credit control role.

The Role
As Credit Controller, you will take ownership of a large and varied ledger, supporting the timely recovery of customer payments. The role involves working closely with both external customers and internal teams in a high-volume environment. 

Key responsibilities

• Manage outstanding debt and ensure customer payments are collected in line with agreed credit terms. 
• Review customer accounts, credit ratings and payment terms to support order release decisions. 
• Communicate with customers by phone, email and letter regarding overdue balances, held orders and invoice queries. 
• Build strong working relationships with customers to support effective account management and debt resolution.
• Negotiate payment arrangements and resolve overdue balances in a professional and commercial manner. 
• Maintain accurate customer account records, notes and sales ledger information.
• Work cross-functionally with finance and operational colleagues to resolve queries and improve processes. 
• Support continuous improvement within the credit control function

About You
We are keen to speak with candidates who already have experience in credit control or accounts receivable and who enjoy working in a fast-moving, team-oriented environment. 

You will ideally have:

• Proven experience in credit control or accounts receivable. 
• Strong communication, negotiation and customer service skills. 
• Confidence managing high-volume outbound contact and difficult conversations professionally. 
• Strong attention to detail and accuracy.
• Good systems skills, including Microsoft Excel. 
• The ability to manage multiple priorities and work effectively in a busy environment.
• A collaborative style and the ability to build relationships internally and externally.

Package & Benefits

• Salary of £27,165.
• Full-time position, 40 hours per week.
• Hybrid working and flexibility (3 days office 2 days working from home)
• Employee benefits platform and retail discounts. 
• Training and development support, including qualifications where appropriate. 
• Opportunity to join a growing business with long-term progression potential.