Credit Controller (Dutch Speaking) – Temporary to Permanent

Location: Office-based (with potential hybrid working)

Salary: £13.50-£14.35 per hour

Contract: Full-time, Temporary (3 months, with potential to become permanent)

Start Date: 1st July 2026

Hours: 37.5 hours per week (7.5 hours per day)

Working hours between 8:00am – 6:00pm on a rota basis, including a 1-hour unpaid lunch

About the Role

My client is seeking a Dutch-speaking Credit Controller to join their Finance Team on a temporary to permanent basis. This role is responsible for ensuring timely collection of payments, maintaining accurate account records, and delivering exceptional customer service to clients.

This position is initially office-based, with the opportunity to work up to 2 days from home per week, depending on performance.

Key Responsibilities

• Collect outstanding payments in line with agreed payment terms via email and telephone
• Proactively chase aged debt using appropriate escalation procedures
• Maintain accurate debtor notes and account histories to support collection activity
• Allocate payments and ensure accounts are reconciled and up to date
• Set and manage calendar reminders for follow-ups, direct debit rejections, and invoice raising
• Respond to client emails within 2 hours and resolve queries within agreed timeframes
• Liaise with internal departments to resolve account queries efficiently
• Action Service Desk tickets daily
• Escalate overdue accounts to supervisors within 2 working weeks where necessary
• Attend weekly debtor meetings and team training sessions
• Ensure all communications are correctly filed within client records
• Provide cover for team members when required

Key Skills & Experience

Essential

• Fluent Dutch speaker (native or professional level)
• Experience in credit control procedures
• Strong customer service skills (email and telephone-based)
• Confident and professional telephone manner
• Excellent communication and negotiation skills
• Strong attention to detail and analytical ability
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to manage multiple tasks and meet deadlines
• Experience working with internal teams to resolve queries

We are looking for someone who is:

• Confident and proactive
• Highly organised and methodical
• Able to work independently and use initiative
• A strong team player
• Adaptable and able to remain calm under pressure
• Professional, personable, and customer-focused
• Motivated with a positive, can-do attitude

Why work for Adecco?

• Candidate of the month incentives
• Boost rewards – discount vouchers and collect points to spend!
• Support programmes
• Eye Care vouchers
• Competitive pension scheme

We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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