CRM and Data Analyst

CRM and Data Analyst

About Hydrogen

At Hydrogen Group, our purpose is enabling you to thrive in a changing world, that includes our clients, candidates, and our own people. As a CRM and Data Analyst, you'll be a catalyst for this mission, helping us build a robust, responsive platform that empowers our teams to work smarter, adapt faster, and deliver more for our clients and candidates. This is your chance to contribute to a business that places purpose at the heart of everything we do.

We're looking for someone who enjoys solving problems, improving systems and is excited by the opportunity to work at the intersection of CRM, data and AI.

This is an ideal role for someone early in their career who wants to grow beyond Salesforce administration into platform optimisation, automation, data and AI.

The Role

You'll take ownership of the day-to-day running and continuous improvement of our Platform ecosystem, helping ensure our CRM, data and AI tools remain reliable, well maintained and continually evolving.

Working closely with our Platform, Change and Sales teams, you'll help optimise existing systems, improve data quality, automate manual processes and support the rollout of new platform and AI capabilities across the business.

As our use of AI grows, you'll also play an important role in maintaining, improving and supporting the solutions we build, while continually looking for opportunities to use AI to improve the way we work.

You will work alongside our CRM Manager, who leads platform architecture, complex technical delivery and our strategic AI initiatives. You run the operation; together you improve it.

What you will be responsible for

· Day-to-day platform administration and support: user and licence management, Salesforce configuration changes, and first-line troubleshooting for consultants across our offices.

· Data quality and integrity. You will find the root causes of bad data, fix them at source, and make sure our data is fit for reporting and for the AI tools that consume it.

· Delivering platform enhancements. You will work with end users to understand what they need, translate it into scalable configuration, test it, and communicate changes clearly.

· Operational ownership of our BI, data and AI solutions once they go live: monitoring them, resolving issues, and keeping them trusted by the business.

· Spotting where teams use our systems inconsistently or lose time to manual work, then using AI and automation to close the gap.

· Automating your own workload. Every hour you save with AI becomes capacity for broader platform, data and AI work, and that is the growth path built into this role.

What success looks like

· The platform runs day to day with clear operational ownership and without escalation.

· Data quality improves measurably, and reporting and AI outputs are trusted as a result.

· Our BI and AI solutions are stable, supported and used.

· You have created enough capacity through automation to take on bigger projects.

· What you will need

· 2-3 years of hands-on Salesforce administration experience, ideally with Sales Cloud.

· A strong analytical mindset, with experience building reports and dashboards.

· Knowledge of SQL

· A genuine interest in AI and emerging technology, with examples of AI tools you already use in your own work.

· Clear communication and the ability to build trust with end users; you will be the first point of contact for the platform across our global offices, with part of your day overlapping UK hours.

· Useful but not essential: Bullhorn for Salesforce or Talent Rover, Looker, BigQuery or dbt, Broadbean, and OwnBackup.

Where this role goes

This is an early-career role with a defined path into a broader Platform and AI position. As you automate the routine parts of the job, you will take on more of the data, AI and platform delivery work that sits behind our strategy.

…