Customer Care Advisor – Optical Health and Wellbeing

Belfast | £24,800 plus quarterly bonus | 37.5 hours per week | Monday to Friday | Permanent | After probation, working two days from home and three days office based.

Introduction

Acorn by Synergie is recruiting for a Customer Care Advisor to act as the first point of contact for customers, providing solutions, support, and accurate information via a telephone contact centre service.

Key Duties:

• Provide support and accurate information on orders, queries, stock, deliveries, pricing, and promotions.
• Act as a professional first point of contact, handling interactions efficiently.
• Deliver call-backs within agreed timelines and log calls accurately.
• Expedite urgent orders where required.
• Process orders, POS, and credits on the same day.
• Monitor and respond to emails daily.
• Create and manage Salesforce cases with full ownership.
• Work with internal teams to resolve issues and escalate when needed.
• Manage customer expectations and provide updates.
• Answer calls promptly and follow processes.

Requirements:

• Experience in a customer care role.
• Strong communication and telephone skills.
• Good problem-solving ability and attention to detail.
• Ability to work independently and in a team.
• Organised and proactive approach.
• IT skills including Microsoft Word and Excel.
• Experience using CRM systems such as Salesforce.
• Experience with ERP systems such as SAP, AS400, or Annapurna.
• GCSEs (or equivalent) including English and Mathematics.
• Optical industry experience preferred.
• Understanding of compliance and procedures.

What We Offer:

• Healthcare plan (level one).
• Share scheme.
• 33 days annual leave including bank holidays, rising to 38 after 5 years' service.
• Hybrid working after probation.
• Quarterly bonus.

Interested?

Apply now with your up-to-date CV.

Acorn by Synergie acts as an employment agency for permanent recruitment.