Michael Page Finance
The role of Customer Experience Advisor is focused on delivering exceptional service to customers. Based in Andover, you will play a pivotal role in ensuring customer satisfaction through effective communication and problem-solving.
Client Details
This is a temporary opportunity with a well-regarded organisation. Operating as a mid-sized company, they are dedicated to providing high-quality products and services to their clients and customers.
Description
- Respond promptly to customer inquiries via phone, email, or other communication channels.
- Address and resolve customer complaints in a professional and efficient manner.
- Maintain accurate records of customer interactions and transactions.
- Provide detailed information about products and services.
- Collaborate with internal teams to ensure customer satisfaction and timely issue resolution.
- Identify opportunities to improve the customer experience and suggest improvements.
- Assist in processing orders, forms, and applications as required.
- Follow company policies and procedures to maintain a consistent standard of service.
Profile
A successful Customer Experience Advisor should have:
- Strong communication and interpersonal skills.
- Proficiency in using computer systems and CRM software.
- Attention to detail and problem-solving abilities.
- A customer-focused approach with a positive attitude.
- Ability to work effectively in a team environment and independently.
- Be able to work in the office full time.
Job Offer
- Hourly pay ranging from £14.00 to £16.00.
- Temporary role offering new experiences.
- Opportunity to work with a supportive and collaborative team in Andover.
- Potential for professional growth and skill development.
To apply for this job please visit www.reed.co.uk.
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