Rubicon Recruitment
Customer Experience Associate | Poole | Upto £30,500 DOE
Love being the person who turns a customer's problem into a great experience? This Customer Experience Associate role puts you right at the heart of a busy, fast-paced customer service team, where every call is a chance to make someone's day easier.
As a Customer Experience Associate, you will benefit from:
- A supportive, open-plan office environment where teamwork and communication come first
- Genuine opportunity to make an impact, no matter your role or seniority
- Variety in your day, from calls and complaints to order chases and account management
- Working alongside a Purchasing team and colleagues who value collaboration
As a Customer Experience Associate, your responsibilities will include:
- Manage inbound and outbound customer calls, logging and maintaining accurate records of conversations and action points
- Document and resolve customer complaints via the Company CRM to the customer's satisfaction
- Proactively manage telephone accounts, spotting opportunities to maximise sales and revenue
- Use company systems to assist customers with order chases, delivery queries, PODs and returns
- Prepare customer amendments and updates, working closely with the Purchasing team to keep customers informed
- Interrogate CRM and reporting data to provide customers with clear, meaningful, proactive updates
As a Customer Experience Associate, your experience will include:
- Experience in a fast-paced customer service environment, ideally handling inbound and outbound calls
- Confident using CRM systems to log calls, emails, tasks and opportunities
- A strong telephone manner, with the ability to adapt tone and approach to suit the person and situation
- A proactive, tenacious attitude with a genuine passion for creating a great customer experience
- Excellent written and verbal communication skills
- Comfortable working across multiple systems to pull and interrogate data for customers
If you're looking for a role where your energy and people skills genuinely make a difference every day, this Customer Experience Associate position could be the perfect fit. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Accounting & Finance Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.