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Customer Experience Manager

LNJ RECRUITMENT LIMITED

Office Based / Hybrid Insurance Industry CX Key Responsibilities Customer Journey Mapping Lead end-to-end customer journey mapping across retail segments Identify friction points, risks and improvement opportunities Maintain clear current and future-state journey views Insight & Improvement Analyse customer data, complaints, service performance and MI Translate insight into practical CX improvement actions Track impact of improvements using …

To apply for this job please visit www.reed.co.uk.

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