Reed
Customer Service Advisor (Temp to Perm)
Location: Near A55 Junction 26 (Chester / Wrexham accessible)
Full time Salary: £24,785
Contract: Temporary to Permanent
Benefits: Modern office, onsite parking, collaberative team environment
The Role
We are recruiting for a Customer Service Advisor to join a busy and supportive head office team.
You’ll act as the first point of contact for customers, providing advice, resolving queries, and ensuring a high-quality customer experience across multiple channels.
You’ll handle queries via:
- Phone (inbound & outbound)
- Live chat
- Post
Key Responsibilities
- Deliver excellent customer service across all communication channels
- Take ownership of customer queries from start to resolution
- Provide advice and guidance based on customer needs
- Reschedule services and manage customer accounts
- Identify and upsell additional services where appropriate
- Handle complaints professionally and efficiently
- Onboard new customers and arrange initial services
- Maintain accurate and detailed customer records
- Work towards individual and team KPIs
- Ensure compliance with company policies and GDPR
What We’re Looking For
- Previous customer service experience
- Strong communication and problem-solving skills
- Ability to prioritise and manage workload effectively
- Confident handling complaints with empathy and professionalism
- Sales or upselling experience is advantageous
- Strong attention to detail
- A positive, team-focused attitude
What’s On Offer
- Salary of £24,785
- Temp to perm opportunity with long-term progression
- Modern office environment
- Onsite parking
- Supportive and collaborative team culture
To apply for this job please visit www.reed.co.uk.
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