Reed
Customer Service Administrator (Call Centre) vacancy!
- Annual Salary: £27,010
- Location: Finchley Central, N3
- Job Type: Permanent, Full-time
Join our team as a Customer Service Administrator in a dynamic call centre environment. This role is perfect for someone who thrives in a fast-paced setting and is committed to delivering exceptional customer service. You will be handling a high volume of inbound calls, managing email correspondence, and processing data efficiently.
Day-to-day of the role:
- Handle a high volume of inbound calls from homeowners, solicitors, and third parties.
- Identify caller needs, resolve queries, and manage expectations effectively.
- Coordinate with internal departments and direct calls as needed.
- Maintain accurate records and update the database consistently.
- Review information from systems, leases, and HM Land Registry.
- Escalate priority issues where required.
- Manage correspondence in line with company policies.
- Support team members and contribute to team objectives.
- Identify trends and suggest process improvements.
Required Skills & Qualifications:
- GCSEs (or equivalent) in English and Maths (Grade C or above).
- Strong IT skills, including database use and data entry.
- Excellent communication and customer service skills.
- High attention to detail and strong organisational ability.
- Ability to multitask in a fast-paced environment.
- Strong understanding of data protection and accuracy.
Benefits:
- Competitive salary with potential increase.
- Hybrid working option available after probation.
- Structured working hours with rotating shifts.
- Professional development and training opportunities.
Apply now!
To apply for this job please visit www.reed.co.uk.
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