Reed
Customer Service & Order Processing Administrator
- Location: Alton
- Job Type: Full-time
An exciting opportunity has arisen for a proactive and customer-focused individual to join a leading company as a Customer Service & Order Processing Administrator. This role is perfect for someone who combines excellent customer service skills with general administrative duties and accurate order entry. The successful candidate will be instrumental in ensuring a smooth customer experience while supporting day-to-day operations.
Day-to-day of the role:
Customer Service
- Act as the first point of contact for customer enquiries via phone, email, and online channels.
- Provide accurate product, pricing, and delivery information.
- Resolve customer queries, complaints, and issues in a timely and professional manner.
- Build and maintain strong customer relationships.
Order Entry & Processing
- Accurately input customer orders into company systems.
- Verify order details, pricing, and delivery requirements.
- Coordinate with internal teams to ensure orders are fulfilled correctly.
- Monitor order status and update customers on progress or delays.
- Maintain accurate records of customer interactions and transactions.
General Administration
- Perform routine administrative tasks such as data entry, filing, and document management.
- Assist in preparing reports, spreadsheets, and customer documentation.
- Maintain and update customer databases and records.
- Support the wider team with ad hoc administrative duties.
Required Skills & Qualifications
- Previous experience in customer service, administration, or order processing.
- Strong attention to detail and accuracy.
- Excellent communication skills (written and verbal).
- Good organisational skills.
- Proficiency in Microsoft Office.
- Experience with CRM or ERP systems (desirable).
Personal Attributes
- Friendly and professional approach.
- Problem-solving mindset.
- Ability to work under pressure.
- Reliable and adaptable.
To apply for this Customer Service & Order Processing Administrator position, please submit your CV and cover letter detailing your relevant experience.
To apply for this job please visit www.reed.co.uk.
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