Reed
Customer Service Administrator
Wolverhampton
£28,000 – £30,000 p/annum
Mon– Fri 9.00 –5.00pm
Are you an experienced Customer Service Administrator looking to join a thriving, forward-thinking manufacturing business?
We’re proud to be partnering with a highly successful and growing organisation in Bilston, currently enjoying record growth and profitability. This is a fantastic opportunity to join a company that genuinely values its employees and offers a profit share scheme, so you can directly benefit from the company’s success.
Why join?
- Competitive salary of £28,000–£30,000
- Early finish every Friday
- Profit share scheme – share in the company’s success
- Supportive, people-focused culture
- Opportunity to grow with a business experiencing strong expansion
About the role
Due to continued growth, we’re looking for a Customer Service Administrator to play a key role in delivering a seamless customer experience.
You’ll be responsible for managing key accounts and supporting the full order lifecycle—from initial enquiry through to delivery—ensuring accuracy and excellent service at every stage.
Key responsibilities:
- Managing and nurturing relationships with key customer accounts
- Processing customer orders accurately and efficiently
- Acting as the main point of contact for customer queries
- Providing updates on lead times and delivery schedules
- Investigating and resolving discrepancies
- Raising invoices and applying correct carriage rates
- Ensuring a smooth, end-to-end customer journey from order receipt to fulfilment
About you:
- 2–3 years’ experience in a similar customer service / order processing role
- Strong attention to detail and accuracy
- Excellent organisational and planning skills
- Confident communicator with a proactive approach
- Ability to manage multiple priorities in a fast-paced environment
If you’re looking to join a stable, growing business where your contribution truly matters, we’d love to hear from you.
Apply today to be part of something special.
To apply for this job please visit www.reed.co.uk.
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