First City Recruitment Ltd
Are you looking for an Administrator role that offers variety and customer service? Do you enjoy working in a busy environment as part of a friendly team? If yes, this is what you have been looking for!
Customer Service Administrator Responsibilities
- You will be the first point of contact for customer enquiries.
- Manage the companies shared email inbox.
- Keep the CRM database up to date, logging interactions, next actions, and customer feedback.
- Provide administration support to the Key Account Managers, including preparation of documents, checking deliveries, and updating order details.
- Monitor and respond to customer enquiries, ensuring a professional response within service level targets.
- Quote follow-ups: Track and follow up quotations, ensuring responses are timely and recorded.
- Customer calls: Make outbound calls to progress enquiries, gather feedback, or provide updates.
- Escalation & communication: Flag urgent or complex issues to colleagues quickly and clearly.
Customer Service Administrator Benefits
- Free onsite car parking
- Company pension scheme
- 28 days’ annual leave (including bank holidays)
- Your birthday off each year
- An additional 3 days of annual leave after 2 years’ service
- A supportive and friendly team environment
- Training, support, and development
Customer Service Administrator Requirements
- Previous experience in a customer service or administrative role.
- Strong communication skills, both written and verbal.
- Excellent organisational skills and attention to detail.
- Comfortable learning a CRM database.
- Knowledge of Microsoft Office Word, Excel, and Email.
- A team player who enjoys working collaboratively and supporting colleagues.
- To be proactive, enthusiastic, with a positive approach.
Hours
- Monday to Friday
- 8am to 4:30pm within 30-minute lunch break
This is a great opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering excellent customer experiences and wants to progress with their company.
APPLY NOW, we look forward to hearing from you.
To apply for this job please visit www.reed.co.uk.
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