Reed
Customer Service Administrator
- Location: Alton, Hampshire
- Salary: £27,040 per annum
- Job Type: Permanent
We are seeking a Customer Service Administrator to join a busy and friendly team in Alton. This role is perfect for an organised and customer-focused individual who thrives in a fast-paced environment. You will handle customer service, order processing, and general administrative tasks, ensuring a seamless and professional experience from enquiry through to order fulfilment.
Day-to-day of the role:
Customer Service
- Act as the first point of contact for customer enquiries via telephone, email, and online channels.
- Provide accurate information regarding products, pricing, and delivery schedules.
- Resolve customer queries, complaints, and issues in a professional and timely manner.
- Build and maintain strong customer relationships.
- Deliver a consistently high standard of customer service.
Order Processing
- Accurately process and input customer orders onto internal systems.
- Verify order details, pricing, and delivery requirements.
- Liaise with internal departments to ensure orders are fulfilled correctly and on time.
- Monitor order progress and keep customers updated on any delays or changes.
- Maintain accurate records of customer interactions and transactions.
Administration
- Perform general administrative duties including data entry, filing, and document management.
- Assist with preparing reports, spreadsheets, and customer documentation.
- Maintain and update customer records and databases.
- Provide administrative support to the wider team as required.
Required Skills & Qualifications
- Previous experience within customer service, administration, order processing, or a similar role.
- Excellent attention to detail and accuracy.
- Strong written and verbal communication skills.
- Good organisational and time-management abilities.
- Proficient in Microsoft Office applications.
- Experience using CRM or ERP systems would be advantageous but is not essential.
Personal Attributes
- Friendly, professional, and approachable.
- Strong problem-solving skills.
- Ability to work effectively under pressure and manage competing priorities.
- Reliable, adaptable, and proactive.
- Positive attitude with a strong customer focus.
Benefits
- Competitive hourly rate of £13.00.
- Temporary position with the potential to become permanent for the right candidate.
- Supportive team environment.
- Opportunity to develop your administration and customer service skills within a growing business.
Apply Today
If you are an experienced administrator with excellent customer service skills and are looking for a role that offers long-term potential, we'd love to hear from you. Apply now to be considered. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.
To apply for this job please visit www.reed.co.uk.
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