We are seeking a friendly and adaptable Customer Service Administrator to join our well-established client’s small, supportive team in Bournemouth.

Previous experience in an administration or customer service is beneficial, however training will be given. You will need to have good IT skills and experience of multitasking in a busy, fast-paced environment.

You will be joining a close-knit team, where all individuals work together to meet business goals and where your contribution is truly recognised. You will be provided with thorough, on-going training for the role, to ensure you have the required tools to succeed and provide first class customer service to clients.

You will play an integral part in the business, managing key administrative tasks whilst ensuring that customer needs and expectations are met with professionalism and efficiency. The ideal candidate will thrive in a team setting, but also demonstrate the initiative and confidence to work independently when required.

The role is varied and very rewarding. You will need to be robust and able to work in a reactive environment as you will be required to think on your feet and take real ownership of projects, creating tailored solutions for customers.

If you are organised, professional, and passionate about delivering excellent customer service, we’d love to hear from you.

Key Responsibilities:

• Answering telephone calls in a professional manner
• Building strong relationships with customers and suppliers, and managing client accounts where necessary and ensuring a smooth process
• Processing customer orders and liaising with suppliers.
• Handling customer enquiries
• Liaising with the accounts receivable team regarding customer credit card payments
• Undertaking administrative tasks to ensure the smooth running of the customer service department, including any ad hoc duties
• Administering pricing, purchase orders, and new site set-ups on the system
• Recording accurate notes for sites, clients, and the supply chain, and communicating relevant information to departments
• Advising on best practice for resolving conflicts when customer and supplier issues arise
• Settling up and maintaining schedules for customers.
• Driving the use of AI to support business operations.
• Supporting other members of the team and other departments as required.

Person Specification:

• Friendly and customer focused.
• Adaptable and able to communicate with a variety of stakeholders.
• Previous experience of working in a fast paced environment.
• Strong customer service skills
• Excellent written and verbal communication skills
• Strong attention to detail
• Highly organised with strong attention to detail
• Proficiency in Microsoft Office, including Outlook, Excel, and Word