Calor Gas Limited
Customer Service Advisor
Coryton, Essex
Permanent / Full Time
£26,228 per annum + London Allowance
Join Our Customer Experience Team at Calor Gas
Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Coryton. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.
Working Hours:
Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts.
-
Saturday shifts: 9:00am – 1:00pm (on a rota basis)
-
Bank Holidays: 9:00am – 5:00pm (on a rota basis)
Key Responsibilities:
-
Respond to inbound and outbound customer calls, providing timely and effective support.
-
Process customer orders and handle account administration with accuracy.
-
Promote Calor’s products and services during customer interactions.
-
Investigate and resolve customer complaints in line with company policies and service standards.
-
Achieve individual and team performance targets and KPIs.
-
Collaborate across departments to ensure a smooth and efficient customer experience.
-
Contribute ideas and support improvements in service processes and customer satisfaction.
-
Maintain accurate, secure, and up-to-date customer records.
What We’re Looking For:
- Strong communication and interpersonal skills, with a customer-focused approach.
-
A sense of ownership and pride in delivering high-quality work.
-
Ability to stay organised and work effectively under pressure.
-
Meticulous attention to detail.
-
Familiarity with Microsoft Office; experience with SAP is advantageous.
-
Comfortable working in a high-volume, fast-paced environment.
What We Offer:
-
25 days of annual leave
-
Holiday Purchase Scheme
-
Private Medical Insurance
-
Company Pension Scheme
-
Free Onsite Parking
-
Staff Discounts on Calor Gas
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Healthcare & Nursing Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.