REED Business Support are pleased to be working with one of Scotland’s well-established Energy Utility Companies, who are looking to recruit a ‘Customer Service Advisor’ on a Temporary Contract (Ongoing). As a Customer Service Advisor, you’ll be the first point of contact for our customers, supporting 6 million homes and businesses in the South of England and Scotland. Based in Perth, you’ll work closely with the wider team to deliver excellent service that keeps people safe and warm.

If you’re proactive, possess a can-do attitude, and take pride in your individual and collective achievements, we’d love to hear from you.

Details:

Temporary Contract (Ongoing)

Full Time

Mon-Fri – 8:00am – 3:30pm (Potential Shifts Between 8am – 8pm)

£25,638 (per annum)

Start Date: ASAP

Location – Perth

Key Responsibilities:

• Delivering an excellent level of customer service and being dedicated to keeping our customers safe and warm.
• Working towards the key performance metrics of the department.
• Responding to customer contact across various channels, not just by telephone.
• Handling a variety of customer inquiries covering all areas of the business and workstreams.
• Ensuring we get it right the first time when a customer contacts us.

What you’ll need:

• The ability to communicate clearly and effectively with internal and external stakeholders and customers.
• Proven experience in managing customer expectations and solving problems.
• A neat and accurate working style, with the ability to multitask.
• Comfort in using multiple systems and competence in Microsoft software packages.
• Able to use digital customer contact platforms such as live chat

If you are available and interested in this opportunity, please apply now.