Juice Recruitment Ltd
Are you passionate about delivering exceptional customer service?
Do you enjoy working in a people-focused environment where no two days are the same?
Juice Recruitment is delighted to be supporting our client, a respected professional services organisation in Bath, with their search for a Customer Service Advisor to join their friendly and collaborative team.
This is a fantastic opportunity to play a key role in delivering first-class support to customers across a range of channels, including email, web chat, post, and telephone.
DAY TO DAY
- Acting as the first point of contact for customer queries across a range of channels
- Supporting customers with setting up and managing their accounts
- Handling a variety of customer requests and processing transactions accurately
- Promoting and assisting with the use of online services and digital tools
- Taking ownership of customer queries and providing excellent service at all times
- Ensuring company policies and compliance standards are followed
- Collaborating with colleagues across different teams and providing support when needed
- Getting involved in initiatives to improve customer experience and retention
WHAT WE’D LOVE TO SEE
- Strong communication skills, both verbal and written
- A genuine passion for providing excellent customer service
- Strong problem-solving abilities, with a proactive and empathetic approach
- Ability to work effectively in a team, as well as independently when required
- Good IT skills, including Microsoft Office
- Strong organisational and time management skills
WHAT’S IN IT FOR YOU
- Central Bath location with hybrid working opportunities (minimum 3 days office-based)
- 27 days holiday plus bank holidays
- Volunteering days each year
- Generous pension scheme and life insurance
- Healthcare benefits after a qualifying period
- Annual bonus scheme based on both company and individual performance
- Employee discounts portal plus regular team social events
- Supportive and inclusive culture with active colleague forums and wellbeing initiatives
Please apply today to be considered for this role!
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Healthcare & Nursing Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.