Michael Page Business Support
This is a temporary opportunity for a Customer Service Advisor in the industrial and manufacturing sector. The role involves providing exceptional support to customers, ensuring their needs are met in a timely and professional manner.
Client Details
The company is a well-established organisation within the industrial and manufacturing sector. They are committed to delivering high-quality products and services to their customers, with a strong emphasis on operational excellence.
Description
- Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.
- Process customer orders and ensure accurate data entry into the system.
- Resolve customer complaints or escalate them to the appropriate team when necessary.
- Keep customers updated on the status of their orders and deliveries.
- Collaborate with other departments to meet customer requirements efficiently.
- Maintain accurate records of customer interactions and transactions.
- Assist in identifying opportunities to improve customer service processes.
- Provide support in managing and organising customer accounts.
Profile
A successful Customer Service Advisor should have:
- Previous experience in a customer service or support role within the industrial or manufacturing sector.
- Strong communication skills and the ability to provide clear, concise information to customers.
- Proficiency in using customer relationship management (CRM) systems or similar software.
- Excellent organisational skills and attention to detail.
- A proactive approach to problem-solving and a commitment to customer satisfaction.
- The ability to work effectively in a fast-paced environment.
Job Offer
- Competitive hourly rate & weekly pay.
- Temporary role with the potential for extensions based on performance and business needs.
- Opportunity to work in the industrial and manufacturing sector.
- Supportive work environment focused on operational efficiency and customer satisfaction.
To apply for this job please visit www.reed.co.uk.
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