Reed Talent Solutions
Plug into Fujitsu—your next role is just a click away
Why Choose Fujitsu?
Fujitsu are a global leader in information and communications technology (ICT), offering innovative solutions across computing, networking, AI, data security, and emerging technologies.
If you're someone who enjoys helping people, has a natural interest in technology, and thrives in a busy, customer-focused environment, then apply below!
Why This Role?
- Hourly Rate- £ 13.45, PAYE, paid weekly
- Location: Wakefield WF1 2UF (on site full-time)
- Start date: ASAP
- Assignment type: 6 months rolling contract (With possibility to become permanent based on performance) through Reed Talent Solutions, as Fujitsu’s trusted recruitment partner.
Where Shifts Work for You
- Monday- Friday, 9am-5pm / 8am- 4pm
Why Your Skills Matter
In this role we are looking for:
- Customer Service & Communication- Ability to speak clearly and professionally with users, showing empathy and patience while resolving issues over the phone.
- Call Handling & Ticket Management- Skilled in managing high volumes of calls, accurately logging support tickets, and ensuring timely follow-up on open cases.
- Basic IT Knowledge- Understanding of common technical issues such as login problems, system access errors, and basic software troubleshooting.
- Problem-Solving & Escalation- Able to follow structured troubleshooting steps and identify when to escalate more complex issues to technical teams.
- Attention to Detail & Willingness to Learn- Careful and thorough in documenting issues and solutions, with a proactive attitude toward training and learning new systems and processes.
Where Your Work Makes an Impact
Day-to-day responsibilities may include:
- Respond to inbound calls and support requests from client employees experiencing technical issues.
- Log and manage IT support tickets, ensuring accurate documentation and timely follow-up.
- Troubleshoot basic IT problems, such as login issues, password resets, and system access errors.
- Provide clear, friendly guidance to non-technical users, ensuring a positive customer experience.
- Escalate complex or unresolved issues to internal IT teams or senior support staff.
- Deliver excellent customer service, maintaining professionalism and empathy in every interaction.
- Apply basic IT knowledge (e.g., understanding of operating systems, software applications, and connectivity basics) to resolve common issues.
Why Apply for This Role
- Chance to go permanent based on performance and business needs
- Chance to nurture and build on your interest and experience within IT
Where to Apply
Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with Fujitsu, and pre-employment vetting via Reed ahead of your start date
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For IT Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.