Direct Chauffeur Line Limited
DCL is on the hunt for our next generation of insurance experts, we have multiple opportunities available for Customer Service professionals to join our growing team!
We’re market leaders in Hire & Reward insurance, selling and administering motor insurance policies for minicab and taxi drivers, chauffeurs and delivery drivers and driving instructors. We sit as part of a wider network of businesses that provide a market leading commercial motor insurance offering and over 26 years we’ve grown from a team of 4 to more than 150 people across 5 companies.
As a Customer Service Advisor, your job is to deliver an outstanding customer experience to our clients. You’ll start the day with a team huddle, reviewing the day ahead and celebrating team wins. During the day you’ll be busy making and receiving calls and providing support to our clients.
You’ll develop a wide-ranging knowledge of commercial motor insurance experience as you could be supporting our clients at any point of the customer lifecycle, for example if they need to change the vehicle on their policy, have a question about their policy terms or payments, or as they renew their policy.
What we'll offer you:
- A competitive salary with the potential to boost your earnings through team-based competitions and commission opportunities (role dependent)
- Membership of the Chartered Insurance Institute – giving you access to exclusive deals and discounts on gym memberships, retail cashback, wellbeing support services, professional development training, savings on holidays and utilities.
- Sponsorship through your professional insurance qualifications and a £500 bonus upon completion
- Regular review of targets, training and support in your personal development
- Annual Christmas and summer parties plus informal socials throughout the year
- Cycle-to-work scheme
What we're looking for:
- An effective communicator who is confident on the telephone
- A supportive team player
- A commitment to delivering a memorable customer experience
You don’t need any experience in insurance or the financial services, retail or other customer facing experience is helpful but not required.
If you are interested in building an exciting future with us, please apply now.
To apply for this job please visit www.reed.co.uk.
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