red recruitment
Customer Care Advisor
Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in TQ10 9GQ as a Customer Care Advisor.
You will support families who are making important decisions about care for their loved ones – listening, reassuring, guiding and being a steady voice.
This is a temporary contract with the potential to become permanent.
Benefits and Package for Customer Care Advisor:
- Salary: £12.71 Per Hour
- Hours:Mon-Fri 8-6 Sat-Sun 9-5 (will do one day on a weekend) every weekend and have a day off in the week. Will be a set rota
- Contract: Temporary with potential to become permanent
- Location: TQ10 9GQ
- Start Date: ASAP
- Competitive Holiday
- Opportunity to progress personally and professionally
- Achievable targets
Key Responsibilities of Customer Care Advisor:
- Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms
- Listen to families' needs, providing empathetic, clear and reassuring guidance
- Confidently guide conversations towards booking care home show rounds
- Take full ownership of each enquiry from initial contact through to admission
- Schedule and conduct follow-up calls to support families throughout their journey
- Liaise closely with care home teams to coordinate visits and pre-admission assessments
- Arrange second viewings and post-visit check-ins to address outstanding questions
- Build trusted relationships with families during significant life transitions
- Professionally handle and direct calls from suppliers, relatives and job applicants
Key Skills and Experience of Customer Care Advisor:
- Excellent Customer Service skills – telephone and written
- Stay calm and reassuring in sensitive situations
- Organisational skills
- Naturally show empathy and patience
- Communicate with warmth and clarity
- Take ownership and follow through
- Motivated by helping people make informed decisions
If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now!
Red Recruitment (Business)
To apply for this job please visit www.reed.co.uk.
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