Michael Page Business Support
This temporary Customer Service Advisor position in Chester offers an excellent opportunity to work in the not-for-profit sector. The role involves assisting customers with their queries, providing high-quality support, and ensuring customer satisfaction.
Client Details
This organisation is a small-sized organisation that prioritises delivering meaningful services to its stakeholders.
Description
- Respond to customer enquiries via phone, email, and other communication channels promptly and professionally.
- Provide accurate information and advice tailored to customer needs.
- Maintain detailed and accurate records of customer interactions and resolutions.
- Work collaboratively with internal teams to address and resolve customer concerns.
- Ensure compliance with organisational policies and procedures.
- Identify opportunities for service improvement and share feedback with relevant teams.
- Support the delivery of key projects and initiatives within the customer service department.
- Uphold the values and mission of the not-for-profit sector in all interactions.
Profile
A successful Customer Service Advisor should have:
- Proven experience in a customer service role.
- Strong communication and interpersonal skills.
- Ability to handle queries with empathy and professionalism.
- Attention to detail and excellent organisational skills.
- Proficiency in using customer service software or CRM systems.
- A problem-solving mindset and a proactive approach to challenges.
- A commitment to delivering exceptional customer service.
- Can commit to a temporary opportunity.
Please note we can only accept applications of candidates who are immediately available and can start without notice.
Job Offer
- Competitive hourly pay & weekly pay.
- Mon – Fri working patterns.
- Immediate start.
- Chance for extension.
To apply for this job please visit www.reed.co.uk.
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