The Role

The job:

We`re looking for Customer Service Advisors to join our Customer Service team based in Loudwater, Buckinghamshire. In this role, you will deliver outstanding customer service through effective communication and issue resolution. Build positive customer relationships, collaborate with teams, and contribute to ongoing improvements, ensuring a superior customer experience and fostering brand loyalty

Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day…

• In a very fast paced environment Respond to incoming customer inquiries via phone, email, or chat in a professional and courteous manner.
• Identify and assess customer needs, providing accurate information and effective solutions.
• Assist customers in navigating our products/services and resolving any concerns or issues.
• Record and maintain accurate customer interaction details in our order management systems.
• Collaborate with other team members to share insights and improve overall service quality.
• Uphold company policies and procedures to ensure consistency and compliance.
• Strive to meet and exceed individual and team performance targets.
• Provide appropriate resolutions, help and advice to customers in line with established procedures, this includes but is not limited to: Offer agreed incentives to reduce refunds and
• Prevent cancellations, resolve issues with faulty and damaged goods by following the Company`s Faulty Goods Procedure
• Ensure that all communications, both written and oral, are always professional and of the highest standard and in line with Company guidelines.

The Person

This is the type of person we`re dreaming of:

Experience: Proven customer service experience gained within a fast paced customer facing environment. Excellent IT skills, including Microsoft Office suite, bespoke systems etc. Ability to cope in a constantly changing and demanding environment.
People-first: Ability to not only put our customers first, but also their colleagues
Communicator: Excellent telephone manner and verbal and written communication skills.
Motivated: Ability to manage individual work loads and being proactive.
Team player: Someone that is a real team player and looks to help their fellow colleagues.

In your dream role, you`ll also receive:

• Bonus: Quarterly bonus scheme recognises the hard work and dedication of our superstar dreamers.
• Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
• Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
• Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
• Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an on-site gym and out of hours GP service.
• Hybrid working: Whether you`re an early bird or night owl, we trust you to work your hours responsibly to suit you!

About Dreams

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. There`s over 250 of us at our affectionally named `Bedquarters` in High Wycombe, Buckinghamshire, where every dreamer makes a difference.

We`re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.

And together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You`ll even get a guided tour when you join – that`s part of our mission to get you fully bed-ucated during your induction.

With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.

So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.

Dreams. Love your job.