Connections The Recruitment Specialists
Are you someone who enjoys helping people, building relationships and delivering a great customer experience?
We?re recruiting for a Customer Service Advisor to join a growing healthcare organisation in Manchester. This is a people-focused role where you?ll support individuals throughout an important journey, acting as a trusted point of contact and helping ensure every interaction is professional, supportive and seamless.
This opportunity would suit someone from customer service, healthcare, clinics, hospitality, optical, retail, administration or relationship-based environments.
The role:
- Supporting customers throughout their journey from initial enquiry onwards
- Responding to enquiries across phone, email and other communication channels
- Providing clear information around services, processes and next steps
- Building trust and delivering an excellent customer experience
- Coordinating with internal teams to ensure a smooth service
- Maintaining accurate records and updating internal systems
- Supporting service improvements and wider business initiatives
We?re looking for someone who has:
- Experience in customer service, customer support or advisory roles
- Experience working in an empathetic, sensitive or people-focused environment
- Strong communication and relationship-building skills
- A calm, professional and supportive approach
- Good organisation and attention to detail
- Ability to manage multiple priorities in a busy environment
- Confident using IT systems and handling data accurately
Experience from any of the following would be useful:
- Healthcare, patient services or medical environments
- Clinics, hospitals or private healthcare
- Optical or wider health-related settings
- Hospitality or high-end customer service roles
- Customer support in emotionally sensitive environments
- Administration, coordination or front-line service roles
- Insurance, claims, complaints or case handling
- Any KPI or target-led customer service environment
What?s on offer:
- Opportunity to join a supportive and growing team
- Varied role with strong customer interaction
- Career development opportunities within healthcare
- Positive and collaborative working environment
- Full training and ongoing support
To apply for this job please visit www.reed.co.uk.
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