Michael Page Finance
The Customer Service Advisor (HR, Payroll & Finance Services) will provide exceptional support to clients by resolving queries and delivering accurate information on HR, payroll, and finance-related matters. This role is ideal for someone with a strong customer service focus and the ability to manage multiple tasks effectively.
Client Details
This opportunity is with a medium-sized organisation in the business services sector, known for its focus on providing professional and reliable support solutions. The company is committed to excellence in secretarial and business support services.
Description
- Respond promptly and professionally to customer queries via phone, email, or other communication channels.
- Provide accurate information and guidance on HR, payroll, and finance-related processes.
- Maintain detailed records of customer interactions and resolutions using internal systems.
- Collaborate with other departments to ensure timely resolution of client issues.
- Proactively identify and escalate complex queries to the appropriate teams.
- Contribute to improving customer service processes and procedures.
- Maintain confidentiality and adhere to data protection regulations at all times.
- Support other team members and share knowledge to ensure consistent service delivery.
Profile
A successful Customer Service Advisor (HR, Payroll & Finance Services) should have:
- A strong background in customer service, ideally within HR, payroll, or finance services.
- Excellent communication and problem-solving skills.
- Proficiency in using customer relationship management (CRM) systems and Microsoft Office applications.
- Attention to detail and the ability to handle sensitive information with discretion.
- A proactive approach to resolving issues and improving processes.
- Ability to work well both independently and as part of a team.
Job Offer
- Monthly salary of £27,756, paid in GBP.
- Hybrid working available.
- 6 month Fixed-term contract offering stability and growth opportunities (with a potential extension!)
- Opportunities to collaborate in a supportive and professional environment.
- Comprehensive training to help you excel in your role.
- Potential for career development within the business services industry.
If you are passionate about delivering excellent customer service and are excited about working in HR, payroll, and finance services, we encourage you to apply for this Customer Service Advisor role today!
To apply for this job please visit www.reed.co.uk.
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