Noble Recruiting
Customer Service Associate
Department: Supply Chain
This role plays a crucial role in ensuring that all customers needs are being met. This role will act as the middle party between the client and Supply Chain operations, ensuring a seemless transition. You will also be responsible for supporting with the inventory management process and support the demand planning team.
Key Responsibilities:
- Process the receipt of customer POs,
- Provide support all outbound shipments to meet customer demand in line with agreed lead-times
- Monitor inventory levels at Distributors and trigger replenishment orders within the order management system
- Build strong relationships with clients to support with their needs
- Support with the demand forecast
- Support to the allocation process for available inventories
- Monitor potential risks to customer service including product supply delivery delays, inbound transport disruptions, batch test/release delays, outbound transport disruptions and help ensure timely corrective actions are taken
- Escalate product complaints, adverse events, and quality issues to the Quality team
- Monitor backorders and notify customers of delays, alternatives, or expected fulfilment timelines.
- Support customer account setup, contract pricing verification, and customer master data accuracy
- Prepare standard service reports and contribute to improvement initiatives.
- Remain aware of product strategies and promotional awareness.
- Ad-hoc duties
Your experience
Experience within a regulated industry, working within a supply chain environment
Strong administration, call centre operations or order management experience
Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website.
Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.
To apply for this job please visit www.reed.co.uk.
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