Michael Page Business Support
Are you passionate about delivering excellent customer service? We are looking for a Customer Service Coordinator to join a fast-paced FMCG environment in Northallerton, providing outstanding support to clients and ensuring smooth operational processes.
The role offers 2 days working from home
Client Details
This opportunity is with a well-established business in the FMCG sector. The company operates as a medium-sized organisation with a strong reputation for delivering high-quality products and services to its customers.
Description
- Manage customer queries and resolve issues promptly and effectively.
- Process customer orders accurately and ensure timely delivery.
- Coordinate with internal teams to address customer needs and improve service levels.
- Maintain up-to-date records of customer interactions in the CRM system.
- Assist in handling complaints and provide suitable solutions to customers.
- Support the sales team with administrative tasks as required.
- Monitor and report on service performance metrics to identify areas for improvement.
- Contribute to building strong relationships with clients and stakeholders.
Profile
A successful Customer Service Coordinator should have:
- Previous experience in a customer service or administrative role
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and Microsoft Office applications.
- A customer-focused approach with a commitment to delivering high-quality service.
- Ability to prioritise tasks and work well under pressure.
Job Offer
- Competitive salary ranging from £26,000 to £30,000 per annum.
- Opportunity to work in a thriving FMCG environment in Northallerton
- Fixed-term contract with potential for career development.
- Supportive and collaborative work culture.
To apply for this job please visit www.reed.co.uk.
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