Eclectic Recruitment
Title: Customer Service Coordinator
Location: Outskirts of Royston
Salary: £26,000 – £28,000
Contract: 12-month FTC
Our client is a well-established manufacturing company based on the outskirts of Royston. They are looking to recruit an Internal Sales Coordinator to join their team on a full-time, fixed-term basis to provide maternity cover (12 months).
This is a varied and fast-paced role, ideal for someone with strong customer service and coordination experience. A key aspect of the role will involve arranging appointments for the external sales team, so excellent diary management skills and a solid understanding of UK geography are essential.
Main duties will include:
- Answering customer enquiries via telephone and email
- Delivering excellent customer service and building strong client relationships
- Scheduling and coordinating appointments for the external sales team across the UK
- Managing diaries to ensure efficient route planning and appointment allocation
- Promoting new products through outbound calls and email campaigns
- Providing customers with technical product information and advice
- Responding to customer queries promptly and professionally
- Accurately processing customer information and maintaining internal systems
- Providing general sales administration and support to the wider team
The successful candidate will have:
- Excellent communication and interpersonal skills
- Previous experience in diary management, scheduling, or appointment coordination
- Strong customer service experience within a busy office environment
- Good knowledge of UK geography and confidence in planning schedules efficiently
- Excellent organisational skills with the ability to prioritise multiple tasks
- A calm, professional, and confident telephone manner
- Good IT skills, including experience using CRM systems and Microsoft Office
- A positive, enthusiastic, and team-focused approach
Please contact Megan ASAP if this looks like your next role or apply via the advert!
We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful on this occasion, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.
To apply for this job please visit www.reed.co.uk.
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