Gem Partnership Ltd
Our client in Newton Aycliffe is looking for an Aftersales Coordinator to join their team on a temporary basis.
Role Description
The Aftersales Co-ordinator role is an integral part of the Services and Aftersales team, providing support for the UK Dealer network from head office. The role holder will interact with the technical support team, warranty team and customer service team.
The role involves handling inquiries through the company's systems such as dealer portal, customer CRM tools, Web warranty, social media, telephone, emails, and letters, while supporting the customer service team with technical queries and ensuring customer satisfaction.
- Manage dealer system responses through Dealer Portals and systems.
- Support customer team responses to social media content and customer questions.
- Provide a liaison point between technical support to the customer service team.
- Handle high-volume telephone calls related to warranty, parts sales, technical inquiries, general queries, and product information.
- Advise on technical issues for the full range of company products within the market
- Support the Aftersales Manager and the Service and Aftersales Team in all aspects of consumer support for the UK.
- Provide technical support via the helpdesk for all group consumer products.
- Offer machine and product simple technical advise.
- Maintain accurate records on applicable systems.
- Assist the customer service team with calls as required by the business.
- Investigate & explain technical solutions clearly to the customer service team or end users.
- Support the development of customer centric solutions and improvements.
Skills and Qualifications:
- A willingness to learn, be involved and contribute – training elsewhere can be provided.
- Preferably qualified to GCSE/A-level or above in Mathematics.
- Excellent communication and organizational skills.
- Strong grammar and PC literacy.
- Proficiency in Microsoft Office applications.
- Good knowledge and experience in using social media platforms.
- Ability to work independently and as part of a team.
This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business.
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Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.
We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
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