Role: Customer Service & Credit Control Administrator

Location: Northampton (Office based)

Working Model: Full-time, (40 hours per week, ideally 8:00am – 4:30pm)

The Accountancy & Finance Division at The ONE Group is currently supporting an established business based in Northampton with the recruitment of a Credit Control Administrator. This is a great opportunity for someone with a background in finance administration, credit control or sales ledger to join a busy and supportive team. You will play a key role in ensuring invoices are processed accurately and on time, while managing customer and supplier portals and handling queries. The role suits someone organised, proactive, and comfortable working in a fast-paced environment where processes continue to evolve.

Key Responsibilities

• Create, process, and issue customer invoices accurately and within deadlines
• Match purchase orders, delivery notes, and service reports to invoices
• Upload invoices and supporting documentation to customer and supplier portals
• Monitor portal activity including approvals, rejections, and status updates
• Resolve portal-related issues such as missing information or incorrect data
• Handle invoice and payment-related queries from customers
• Maintain accurate financial records and documentation
• Update and manage spreadsheets and internal systems
• Support month-end processes and reporting activities
• Answer incoming customer calls and provide professional support
• Contribute to process improvements within the department

Skills & Experience Required

• Strong customer service skills with the ability to resolve queries effectively
• Experience working with invoicing systems and customer portals
• Good understanding of basic accounting principles
• Strong organisational skills and ability to manage multiple tasks
• Confident using Microsoft Office, particularly Excel
• Experience working in a fast-paced, process-driven environment

This is a great role for someone who wants to be part of a growing team. Please apply as soon as possible as my client is looking to progress to interview ASAP. For more information on this role please contact Dhruti Patel at The ONE Group.