Customer Service & Inventory Manager

Salary: Circa £50,000 | Wakefield | Full Time | Permanent

An exciting opportunity has arisen with a leading manufacturing business for a newly created Customer Service & Inventory Manager.

This is a key leadership role responsible for driving customer excellence, inventory performance and operational efficiency across the business. Reporting into the senior leadership team, you will lead customer service and inventory functions, ensure exceptional customer experiences whilst maintaining effective stock management, supply chain coordination and continuous improvement initiatives.

Key Responsibilities

• Lead, develop and inspire Customer Service team, creating a high-performance, customer-focused culture.
• Own the end-to-end customer journey, ensuring exceptional service delivery and effective issue resolution.
• Develop and monitor key performance indicators, driving continuous improvement and service excellence.
• Oversee inventory management processes, ensuring optimum stock levels, availability and accuracy across multiple locations.
• Collaborate closely with Production, Planning, Supply Chain, Logistics, Sales and Finance teams to ensure seamless operational delivery.
• Lead customer communications, escalations and service recovery activities where required.
• Analyse operational and customer data to identify trends, risks and opportunities for improvement.
• Produce and present management information, performance reports and strategic recommendations to senior stakeholders.
• Drive operational improvement projects, implementing new processes, systems and best practices.
• Ensure compliance with business processes, quality standards and customer requirements.

About You

We are looking for an experienced operational leader with a passion for customer service and a proven ability to improve performance within a fast-paced manufacturing or supply chain environment.

• Experience managing and developing high-performing teams.
• Strong understanding of inventory management processes.
• Proven success in driving operational improvements and delivering measurable business results.
• Experience developing KPIs, reporting frameworks and performance management processes.
• Strong stakeholder management skills with the ability to influence at all levels.
• Excellent analytical and problem-solving capabilities.
• Experience working within manufacturing, engineering, distribution or similar operational environments.
• Strong systems knowledge including ERP, MRP or inventory management systems.
• Commercial awareness with the ability to balance customer expectations and business objectives.

What's on Offer

• Newly created leadership opportunity with genuine scope to shape the function.
• Key role within a successful and growing manufacturing business.
• Opportunity to influence operational strategy and customer experience.
• Competitive salary of circa £50,000.
• Long-term career development opportunities within a market-leading organisation.

If you are a customer-focused operational leader who thrives on driving service excellence, developing teams and delivering continuous improvement, we would love to hear from you. Get in touch with Sarah Larkin at Elevation Recruitment Group for more information.