Reed
- Location: Plymouth
- Job Type: Temporary, Part-time
- Hours per Week: 23.75 (Monday to Friday, 9am to 1:15pm)
- Salary: £14.00 Per Hour
- Contract Length: Until 31 July 2026
- Closing Date for Applications: 19 June
We are seeking an experienced Customer Services Officer to join our Supported Housing team. This office-based role is essential for delivering high-quality, responsive service to our residents, visitors, and internal colleagues. As a key front-facing contact, you will support the smooth operation of housing services while upholding excellent customer service standards.
Day-to-Day Responsibilities:
- Serve as the first point of contact for enquiries, both face-to-face and via telephone.
- Provide professional reception and administrative services within a supported housing setting.
- Log and coordinate repairs and maintenance requests with relevant teams and contractors.
- Assist housing staff with general administration, record keeping, and correspondence.
- Help with rent payments and maintain accurate financial records.
- Manage databases and produce basic reports as required.
- Handle bookings for facilities and support reception cover.
- Attend meetings, take minutes, and ensure all safeguarding responsibilities are upheld.
Required Skills & Qualifications:
- Strong customer service experience and good organisational skills.
- Ability to work effectively in a busy, people-focused environment.
- Understanding of people with complex needs.
- Experience in maintaining accurate records and handling sensitive information.
- Knowledge of office procedures and equipment.
- Proficiency in IT (Microsoft Office) and record-keeping skills.
- Ability to work independently with minimal supervision.
- Capable of assessing difficult situations and providing effective solutions.
- Previous experience in a housing association is desirable.
- Experience working with figures and a basic understanding of spreadsheets and databases is advantageous.
Benefits:
- Competitive salary and comprehensive training.
- Opportunity to work in a supportive and dynamic environment.
- Being part of a team that makes a real difference in the community.
For more information, please contact Kyle Raven in the Reed Plymouth Office.
To apply for this job please visit www.reed.co.uk.
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