Jackson Hogg
Jackson Hogg is delighted to be partnering with a growing organisation in Durham on the appointment of a Customer Service Account Operator. This is an excellent opportunity to join a customer-focused team, taking ownership of key accounts and building strong, long-term client relationships.
This role is ideal for someone who enjoys working closely with clients, managing expectations, and ensuring a consistently high level of service delivery.
Key Responsibilities
- Act as the main point of contact for assigned customer accounts
- Build and maintain strong relationships with key stakeholders
- Manage day-to-day account activity, ensuring service delivery meets expectations
- Coordinate with internal teams to ensure timely and accurate service provision
- Monitor account performance and identify potential issues early
- Handle and resolve customer queries, taking full ownership through to resolution
- Support account growth through identifying opportunities to enhance services
- Maintain accurate records and provide regular reporting on account activity
About You
- Previous experience in a customer service or account management role
- Strong communication skills with the ability to build relationships at all levels
- Highly organised with strong attention to detail
- Proactive and solutions-focused approach
- Confident managing multiple accounts and priorities
Offering
- Salary of £28,000–£32,000
- Office-based role in Durham
- Opportunity to join a growing and supportive business
To apply for this job please visit www.reed.co.uk.
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