Elevation Recruitment Group
Customer Service Executive
Doncaster
Full time | Office based
£26,000 – £28,000
Elevation Recruitment Group are seeking a proactive and customer-focused Customer Service Executive to join our client’s team. This role is responsible for delivering excellent customer service by handling enquiries, resolving issues, processing orders, and ensuring a positive customer experience at every stage of the customer journey.
Interviews are being held WC 8 June – don’t hesitate in applying.
Key Responsibilities as a Customer Service Executive
- Respond to customer enquiries via phone, email, and other communication channels in a professional and timely manner.
- Provide accurate information regarding products, services, orders, and company procedures.
- Manage customer orders, returns, exchanges, and account queries.
- Resolve customer complaints efficiently, escalating issues where necessary while maintaining ownership of the customer experience.
- Maintain accurate customer records and update CRM systems.
- Liaise with internal departments including Sales, Finance, Logistics, and Technical teams to ensure smooth service delivery.
- Monitor customer issues, identify trends, and contribute to continuous improvement initiatives.
- Support departmental administration and maintain high standards of accuracy and professionalism.
About the requirements as a Customer Service Executive
- Previous experience in customer service, internal sales support, or a similar customer-facing role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Proficient in Microsoft Office and comfortable using CRM systems.
- Customer-focused, proactive, and solution-oriented.
- Able to work effectively both independently and as part of a team.
What's on Offer?
- Opportunity to join a supportive and collaborative team.
- Varied role with exposure to multiple business functions.
- Ongoing training and development opportunities.
- A positive working environment focused on delivering excellent customer service.
Get in touch with Amy Wood or Sarah Larkin today to find out more.
To apply for this job please visit www.reed.co.uk.
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