Your new company
I am currently working with a business that is looking to recruit a highly organised and customer-focused scheduler to join their busy in-house team delivering essential maintenance services across social housing and local authority contracts.
This is a fast-paced administrative role where you will be responsible for coordinating engineer appointments, liaising with residents, and ensuring maintenance works are scheduled efficiently to meet client service levels. The successful candidate will play a key role in providing an excellent customer experience while supporting the smooth delivery of essential maintenance services to residential properties.
Your new role

• Scheduling and coordinating appointments for engineers attending residential properties.
• Contacting residents to arrange, confirm, and reschedule appointments as required.
• Managing engineers' diaries to maximise efficiency and productivity.
• Responding to inbound and outbound customer calls in a professional and empathetic manner.
• Updating internal systems with accurate appointment and customer information.
• Liaising with tenants, clients, engineers, and internal departments to ensure works are completed within agreed timescales.
• Monitoring outstanding appointments and following up where necessary.
• Ensuring all administration is completed accurately and in a timely manner.
• Maintaining a high standard of customer service at all times.

What you'll need to succeed

• Previous experience within scheduling, planning, customer service, call centre, or administrative roles.
• Excellent organisational and time management skills.
• Strong communication skills, both verbal and written.
• The ability to remain calm and professional in a busy environment.
• A proactive and problem-solving approach.
• Strong IT skills and experience using scheduling or CRM systems.
• High levels of attention to detail and accuracy.
• Experience in housing, maintenance, repairs, facilities management, or social housing environments would be advantageous but is not essential.

What you'll get in return

• Full-time hours, Monday to Friday – 12PM-8PM
• £14.94-£16.09 per hour inclusive of holiday pay
• No weekend work.
• Opportunity to gain experience within a well-established organisation delivering vital services to local communities.
• Immediate start available.
• Initial 2-3-month temporary assignment with potential for extension based on business requirements and performance.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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