Teleperformance Ltd
Customer Service Specialist – NHS Blood and Transplant
Location: onsite in Newtownards, Northern Ireland
Contract:
Permanent, onsite working only in Newtownards, currently no work at home opportunities
Start Date: 3rd of August 2026
Hours of Work:40 hours per week. Candidates need to be flexible between the hours of 7:00am and 8:30pm
Monday to Sunday
Training: 11 Days (onsite 09.30 – 18.00)
Salary:
£26,436.80
Is this role right for you?
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Do you have a passion for helping others?
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Do you have the ability to deliver a first-class customer experience?
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Would you enjoy being part of a highly engaged and compassionate team that represents one of the one of our key clients, NHS Blood and Transplant.
If you can answer ‘YES’ to these questions, then we’d love to hear from you!
Job Overview
As a member of our Team at Teleperformance, you will be making warm outbound calls
to get people to rebook their blood donation appointment.
You will also be receiving calls from callers who are Blood donors in England or who may wish to register a decision for Organ donation. (All UK)
You will have the desire to help all callers providing accurate information relating to blood donation appointments.
You will be self-motivated and have passion for assisting others to save lives and should have a real desire to understand and the ability to deal with complex life experiences.
Our callers want to talk to understanding empathetic people who’ll listen, ask the right questions and patiently offer solutions that serve their needs. Bring your experience and enthusiasm and you’ll have the chance to support the NHS Blood and Transplant Service.
Key Responsibilities
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Resolve customer inquiries with speed and precision
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Assist customers with queries
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Delight customers by providing timely, accurate and expert advice
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Deliver a service where patience, empathy and building rapport are central
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Record, track, and effectively resolve incidents and queries
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Create clear notes on customers’ accounts with relevant details
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Comply with company’s policies and practices
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Update your knowledge through the associated guidelines and procedures
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Manage databases, tools, applications and operating systems
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Strive to achieve first call resolution
Candidate Requirements
We believe in building a team with the right drive and passion for products and customer service. That’s why we need you to be interested in providing information and advice to customers relating to the NHS Blood and Transplant Line. If we work with the things we enjoy, then work should be a pleasurable place to be.
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. We are in 80 countries, serving 170+ markets, employing 300,000 interaction experts worldwide, speaking 265 languages and dialects.
We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact. We constantly invest in research and development and get a deeper understanding of customer’s thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.
Here are our key benefits…
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Perks at Work – Savings Discounts / Free Online Classes
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Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
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Critical Illness – up to £10,000
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Cycle to Work Scheme
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Eyecare support voucher
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Holiday Purchase Scheme
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Length of Service Awards
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Workplace Pension
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Monthly Inspire Awards – For the best of the best
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Refer-A-Friend earns up to £1,200 for you
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Monthly Wellbeing Webinars
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Dedicated Employee Experience Progress – Here to support TP journey
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28 day annual leave (inclusive of bank holidays), increasing with length of service
Values we look for you to have:
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Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
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Collaboration– You enjoy working with others and you like working as a team player.
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To apply for this job please visit www.reed.co.uk.
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