The Role

At Dreams, we`re always on the lookout for great people who love making customers smile. While we might not have the perfect role open right now, we`re building a talent pool of friendly, proactive individuals who want to be part of something exciting.
If you`re someone who enjoys helping others, has Customer Service experience, enjoys solving problems, and turning everyday interactions into brilliant experiences?"we`d love to get to know you.
Join our talent pool and you`ll be first in line to hear about upcoming Customer Service opportunities that match your skills (before they hit the job boards).

The Person

The Person:

Experience: Proven customer service experience gained within a fast paced customer facing environment. Excellent IT skills, including Microsoft Office suite, bespoke systems etc. Ability to cope in a constantly changing and demanding environment.
People-first: Ability to not only put our customers first, but also their colleagues
Communicator: Excellent telephone manner and verbal and written communication skills.
Motivated: Ability to manage individual work loads and being proactive.
Team player: Someone that is a real team player and looks to help their fellow colleagues.

In your dream role, you`ll also receive:

• Bonus: Quarterly performance bonus scheme
• Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
• Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
• Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
• Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an on-site gym and out of hours GP service.
• Hybrid working

About Dreams

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. There`s over 250 of us at our affectionally named `Bedquarters` in High Wycombe, Buckinghamshire, where every dreamer makes a difference.

We`re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.

And together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You`ll even get a guided tour when you join – that`s part of our mission to get you fully bed-ucated during your induction.

With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.

So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.

Dreams. Love your job.